Open a ticket for assistance with a technical issue with Prival services or products. For support outside business hours, before 8:00 am and after 5:00 pm on weekdays and holidays, call 1 (450) 761-9973.
An activity-critical software component or a system managed by Prival is inoperative or unavailable, the production system is down, or there is an emergency. Requires immediate temporary or permanent solution.
Examples: Abnormal interruption affecting the entire production, backups or monitoring system, application, or system failure caused by Prival products or services.
Target response SLA 1 hour
Unfavorable impact on production, but without stopping production systems, the products work, but in a seriously restricted way.
Examples: Response times for production applications or system performance are slow, but systems remain available. Certain monitoring or certain services are affected.
Target response SLA 4 hours
As the problem does not affect production, the majority of the functions are still usable, a situation of limited impact that can be resolved quickly.
Examples: response times for non-production applications or the performance of some systems are slow, but the systems remain available. Certain monitoring or certain services are affected.
Target response SLA 8 hours
Minor problem that does not affect production and can be resolved quickly.
Example: Practical questions like “how to do it?”, Text of a message or a page badly formulated or containing errors, general comments.
Target response SLA 24 hours
You may require TeamViewer to allow us to access your device during the support session, please download our TeamViewer 
Cloud Management
In today’s digital landscape, your organization’s success relies heavily on the efficiency of your cloud infrastructure.
To help your organization perform at its best, we provide comprehensive cloud management services, enabling you to design, deploy, and maintain a cloud strategy that aligns with your vision and drives exceptional performance.
We collaborate closely with our partners to understand your organization’s goals and help you build a resilient cloud environment that supports both your current needs and future growth.
Whether your aim is to streamline cloud operations across multi-cloud environments, improve resource allocation, or enhance compliance, our team will guide you in selecting and deploying the right solutions to achieve your objectives.
| Cookie | Durée | Description |
|---|---|---|
| cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
| cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
| cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
| cookielawinfo-checkbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
| cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
| viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |